Shipping Policy

Thank you for shopping with Dirlie. We are committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping destinations, estimated delivery times, and shipping carriers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please note that processing times are separate from shipping times.

Shipping Destinations

Dirlie currently ships to customers across:

  • North America
    United States & Canada
    Estimated Delivery Time: 7–15 business days
    Shipping Carriers: USPS, UPS, FedEx, DHL eCommerce, YunExpress
    Most orders shipped to North America are delivered within the estimated timeframe. However, delivery times may occasionally be affected by weather conditions, customs inspections, peak shopping seasons, or carrier delays.
  • Europe
    European Countries
    Estimated Delivery Time: 8–18 business days
    Shipping Carriers: DHL, DPD, Royal Mail, Hermes/Evri, YunExpress, local postal services
    Delivery times may vary depending on the destination country, customs procedures, and local carrier operations. Some remote regions may require additional transit time.
  • Asia
    Asian Countries and Regions
    Estimated Delivery Time: 5–12 business days
    Shipping Carriers: DHL, SF Express, EMS, YunExpress, local courier partners
    Shipping within Asia is generally faster due to shorter transit distances. Delivery times may vary based on destination, customs processing, and local logistics conditions.
  • Oceania
    Australia & New Zealand
    Estimated Delivery Time: 8–16 business days
    Shipping Carriers: Australia Post, New Zealand Post, DHL, UPS, YunExpress
    Orders shipped to Oceania may experience occasional delays due to customs clearance, local transportation schedules, or peak delivery periods.

Tracking Information

Once your order has been dispatched, tracking information will be provided when available. Tracking updates may take several days to appear after the carrier receives the shipment.
Customers can use the provided tracking number to monitor their package's progress in the carrier's tracking system.

Customs, Duties, and Import Regulations

International shipments may be subject to customs inspections and import procedures imposed by the destination country.
Customers are responsible for complying with local import regulations and providing accurate shipping information during checkout.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before submitting your order.
Dirlie is not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to meet all estimated delivery times, unforeseen circumstances may occasionally cause delays, including:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • Peak shopping seasons
  • Carrier operational issues

Estimated delivery times are provided as guidelines and are not guaranteed.

Lost or Delayed Packages

If your package appears significantly delayed or cannot be located via tracking information, please contact our customer support team for assistance.
Email: dirlieshop@hotmail.com
Our team will work with the carrier to investigate the shipment and provide updates whenever possible.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please get in touch with us:
Dirlie Customer Support
Email: dirlieshop@hotmail.com

We appreciate your trust in Dirlie and are committed to providing a reliable shipping experience for customers worldwide.