Return Policy

At Dirlie, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return in accordance with the policy outlined below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.
To be eligible for a return, items must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
  
• The item must be returned in its original packaging whenever possible.
  
• The item must not show signs of damage caused by misuse, improper handling, or normal wear and tear.
  
• Proof of purchase, such as an order confirmation or receipt, must be provided.
  Returns requested after the 14-day return period may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Items that have been worn or used.
  
• Items damaged after delivery.
  
• Personalized or customized products.
  
• Products returned without the required prior authorization.
  

Please get in touch with our customer service team if you are unsure whether your item qualifies for a return.

Return Request Process

To initiate a return, please get in touch with our customer support team at:
Email: dirlieshop@hotmail.com
When submitting a return request, please include:

• Your order number
  
• The name of the item(s) you wish to return
  
• The reason for the return
  
• Photos of the item if it is damaged, defective, or incorrect
  

Our team will review your request and provide further instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please get in touch with us within 14 days of delivery.
To help us resolve the issue quickly, please provide clear photographs showing:

• The received item
  
• The issue or defect
  
• The packaging, if applicable
  

We will review the information and work toward an appropriate solution.

Inspection and Approval

Once the returned item is received, it will be inspected to verify that it meets the return requirements outlined in this policy.
We reserve the right to refuse returns that do not comply with these conditions.

Refunds

After the returned item has been received and approved, the refund will be processed to the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider or financial institution.
You will receive a confirmation email once the refund has been issued.

Contact Us

If you have any questions regarding this Return Policy, please get in touch with us:
Dirlie Customer Support
Email: dirlieshop@hotmail.com

We appreciate your trust in Dirlie and are committed to providing a positive shopping experience for every customer.